Cancellation Refund Policy
If the client cancels
- 7 days or more before the agreed SUP lesson date – Full refund
- Up to 72 hours before the agreed SUP lesson date – 50% refund
- Up to 48 hours before the agreed SUP lesson date – 25% refund
- Less than 48 hours before the agreed SUP lesson date – no refund
If the client postpones
You may postpone your lesson by giving written notice up to 7 days or more prior to the agreed SUP lesson date. Less than 7 days prior to the lesson, your postponement will be classified as a cancellation. A lesson may be postponed for up to 2 months from the original agreed lesson date to a new mutually agreed date, a postponement longer than 2 months will be classified as a cancellation. See (a) in the Notes at the end of this document
If Medway SUP postpones
We reserve the right to postpone the Taster Session for safety reasons or if we feel that any other circumstances beyond our control will impact adversely on the Taster Session
We reserve the right to refuse participation in a taster session whatsoever on any account to anyone on the grounds of safety and our decision will be final.
If we have to postpone the Taster Session, we will offer you a mutually agreed alternative date.
If water and weathers conditions become unsafe during the activity, the instructor may modify the activity and undertake activities on the shore rather than in the water, or the activity may be rescheduled for another time.
If the client has paid for a block of lessons at a discounted price, the refund will be based on the lessons already delivered at the undiscounted lesson price less the total amount paid.
No refund is offered if the client refuses to comply with the Medway SUP School policy and the Instructor determines the client cannot participate in the activity.
If the client advises the Instructor of a medical condition such that the Instructor decidesthat it would be unsafe for the client to participate in the activity, a full refund will be offered.
If the Instructor becomes aware of a client’s medical condition after the lesson has commenced, such that the Instructor determines it is unsafe for the client to continue in the activity, no refund will be offered.
Must be used by use by date stated on the voucher (usually 6 months) unless other arrangements have been agreed and confirmed. No refund is offered once the gift voucher has been offer however the gift vouchers are transferable to other people.
The client will obtain a refund if they notify the Medway SUP School 24 hours prior to the time of the hire. No refund will be made once the client has paid for, and taken delivery of, the hire equipment.
Clients can obtain a refund or credit when
The client notifies the Medway SUP School 5 days prior to the time of the tour – 20% may be charged.
The ASI Accredited School cancels the tour.
If you postpone without giving a specific date and do not contact us within the 2 months of the original lesson date to find a mutually agreeable replacement date, your booking will be deemed to be annulled and no refund will be given.